ICICI Credit Card
MISUSED OF CREDIT CARD

From,

RAJENDRA R JAGTAP

CREDIT CARD HOLDER

CREDIT CARD NO: 4477 4744 1140 5007

MOBILE NO: 9220620291

SUBJECT: REDRESSAL OF UNRESOLVED GRIEVENCES

SR NO. 80275872, MISUSED OF CREDIT CARD NO: 4477 4744 1140 5007

I THE UNDERSIGNED RAJENDRA R JAGTAP, CREDIT CARD HOLDER OF YOUR ICICI

BANK, I RECEIVED CREDIT CARD FROM ICICI BANK BRANCH MUMBAI ON AUGUST 28, CREDIT CARD NO: 4477 4744 1140 5007, CREDIT LIMIT RS. 99000/- CASH LIMIT RS. 29700.

I MADE SEVERAL TRANSACTION SINCE AUGUST AND I AM YOUR SINCERE CUSTOMER WHO PAY ALL DUES IN REGULAR TIME AND BOND BY ALL RULES AND REGULATION OF ICICI BANK.

ON 21 SEP SUNDAY. I RECEIVED SMS ON MY MOBILE REGARDING TRANSACTION OF MY CREDIT CARD MISUED.

DETAILS OF MISUSED PURCHASING AS FOLLOWS:

BHARTI CELLULAR LTD. RS. 614/-

BHARTI CELLULAR LTD. RS. 4159/-

BHARTI CELLULAR LTD. RS. 500/-

BHARTI CELLULAR LTD. RS.2637/-

VISABILL PAY-AIRTEL CELL RS. 6000/-

BHARTI CELLULAR LTD. RS. 500/-

BHARTI CELLULAR LTD. RS.1090/-

TOTAL AMOUNT MISUED RS. 15500/-

AFTER RECEIVING ABOVE INFORMATION ON MY MOBILE, I IMEDIATELY CALLED ICICI CUSTOMER CARE SERVICE REGARDING MY MISUSED OF CREDIT CARD,

THEN CUSTOMER CARE PERSON IMMEDIATELY BLOCK MY CREDIT CARD SO THAT NO FURTHER TRANSACTION COULD BE DONE.

THE VERY NEXT DAY ON 22 SEPT I AGAIN CALLED CUSTOMER CARE SERVICE ABOUT MY MISUED CREDIT CARD THEY TOLD ME TO TAKE COMPLAINT NO WHICH I RECEIVED COMPLAINT NO. 80275872, AND ALSO INFORMED ME TO FAX THE DETAILS OF TRANSACTION TO CONCERN DEPARTMENT.

THE SAME DETAILS I FAX TO CHARGE BACK DEPARTMENT ON FAX NO. 02266466683, AS WELL AS I EMAILED TO CUSTOMER CARE SERVICE ABOUT THE DETAILS OF MISUSED PURCHASING.

ON 7TH NOV I RECEIVED MAIL FROM CUSTOMER CARE SERVICE AND AS WELL AS INSTRUCTION FROM CHARGE BACK DEPARTMENT TO FAX OF DETAILS OF MISUED CEREDIT CARD, I AGAIN FAX THE DETAIL OF TRANSACTION ON 18 NOV AT 11:04A.M. ON FAX NO. 02266466683, I HAVE SEND FOLLOWING DETAILS ON FAX

REASON OF DISPUTE :- MISUED OF CREDIT CARD

THE ABOVE DETAILS WERE FAX ON NO: 02266466683/-

ATTN TO: MR RAVI KUMAR

CUSTOMER CARE OFFICER

ICICI BANK

CHAREGE BACK DEPARTMENT

LOWER PAREL

MUMBAI

IN THE MEAN TIME I HAVE FILED COMPLAINT AGAINST MISUED OF CREDIT CARD TO MY LOCAL POLICE STATION ON 13/10, AND NOW THIS CASE WAS TRANSFERRED TO CYBER CRIME BRANCH THANE (WEST), THE CRIME BRANCH INCHAREGE TOLD ME THAT THEY TRACKED THE CREDIT CARD MISUSERS AND FORWARDED THEIR DETAILS TO LOCAL POLICE STATION, KALWA POLICE STATION DEPARTMENT AS WELL AS ICICI BANK CONCERN DEPARTMENT, YOU CAN INQUIRE THIS ON EMAIL ID: police@thanepolice.org, cell phone no. 9870364040, MR. HARSHAD TARI CONCERN PERSON OF CYBER CRIME DEPARTMENT.

IN BETWEEN I ENQUIRED ABOUT MY MISUED OF CREDIT CARD FEEDBACK TO CUSTMER CARE SERVICE THEY TOLD ME THAT WHEN DISPUTE WILL SETTLED WE WILL INFORME YOU APPROXIMATELY AFTER 09 FEB BUT I DID NOT RECEIVED ANY FEEDBACK FROM CUSTOMER CARE SERVICE TILL DATE.

ON 16/10 I PAID RS. 87500/ VIDE CHEQUE NO. 517042 TO CLEAR MY OWN DUES, EXCEPT MISUED OF AMOUNT RS. 15500/-

AGAIN ON 22 NOV ICICI BANK PERSON CAME TO MY HOUSE AND TOLD ME TO PAY INTEREST AMOUNT OF RS. 920/- TO SETTLED THE DISPUTE.

I PAID THE ABOVE SAID AMOUNT OF RS. 920/- VIDE RECEIPT NO. T1008C 0708749 DATED 22 NOV.

ON 7TH OCT I JOINT NEW COMPANY AND THEY OPENED MY SALARY ACCOUNT IN ICICI BANK AT FORT BRANCH MUMBAI, I USED TO DRAW MY REGULAR SALARY ON MY SALARY ACCOUNT UNEXPECTEDLY I CAME TO KNOW THAT RS. 3725/ WAS WITHDRAW FROM MY SALARY ACCOUNT, DATED 25 APRIL WITHOUT INFORMED ME WHICH WAS I NEVER EXPECTED SUCH DEAL OF ICICI BANK COULD DO WITH YOUR OBEDIENT AND SINCERE CLIENT.

ON 28 APRIL I SUBMITTED APPLICATION OF WITHDRAWING MY MONEY FROM SALARY ACCOUNT TO SOLVE MY PROBLEM.

PLEASE KINDLY CONSIDER THIS CASE SYMPHATICALY, AS THIS CAUSED ME MENTALLY TORTURED AND PUT ME IN AGONY.

1. POLICE COMPLAINT DOCUMENTS

2. BANK STATEMENT

3. FAX RECEIPT

4. FAX LETTER

5. MY ALL CREDIT CARD MISUED DETAILS

I REQUEST YOU TO MEET YOU PERSONALLY IN YOUR OFFICE, SO PLEASE GIVE ME YOUR LOCATION ADDRESS AND MOBILE NO. SO THAT IT WILL ENABLE ME TO HAVE GOOD COMMUNICATION, BECAUSE NO ONE COME TO FACE TO FACE.

I ALREADY SUBMITTED ALL MY DOCUMENTS TO RAVI KUMAR CUSTOMER CARE OFFICER, CHARGE BACK DEPARTMENT, LOWER PAREL.

PLEASE CO OPERATE AND GIVE ME HOW TO FOLLOW THE PROCEDURE TO SETTLED THE DISPUTE.

THANKING YOU,

WITH BEST REGARDS

RAJENDRA R JAGTAP

MOBILE NO: 9220620291

Company: ICICI Credit Card
Country: India

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