ICICI Credit Card
Repeated request to ICICI, No response and High billing without usage

Dear Sir,

I have a ICICI Credit Card bearing number: 4477 4683 6494 5001.

This card was on my address in New Delhi, Since I have shifted out of Delhi - I have given repeated request for Change of address and contact number, thereafter I had also raise a request at Customer care for e-mail statement around Oct since then I did not get any statement on my changed address or any intimation on new phone number or my email. Recently I contacted customer care again to make payments and re-activate my card, to my surprise thay have added multiple late fee and other charges and the final payment due had become 18000/- odd. After this I sent mails to customer care and other grievience boards and also called customer care and collections department in Hyderabad for discussing my problem and closing this issue. I have made repeated efforts to communicate with ICICI Bank Credit Card division, ICICI Bank itself and ICICI Bank Credit Card Collections, but there is no response from them. Recently I received one more email statement and the amount stands to 21000/- odd.

This is ridiculous and a real harrassment, I have repeatedly been trying to settle this for once, on my last call to collections department I had told them that I am not looking for any kind of settlement, but would like to pay the whole amount so that my card gets activated, inspite of showing such co-operation to the bank because of my 8yrs relations with ICICI bank, ICICI prudential and ICICI credit Card, I regret today that I am being harassed and the concerned people are trying to add more and more to my payment due but not closing the card, because I guess they understand that I am willing to pay. This is my last request to all the concerned people in ICICI to help me with my problem and find me a solution, else I would like to withdraw all my relationship with ICICI, including my salary account as my trust in ICICI is being repeatedly stabbed.

Thanks & regards

Prem Sanker Satpathy

Company: ICICI Credit Card
Country: India

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