ICICI - credit card
Illegal online transaction, bank is not ready to stop the payment

I am ICICI credit card holder. I have been using the credit card more than three years. I checked my credit card mini statement through ATM on 16th Jan. I found a transaction worth Rs. 1000 on 11th jan. I called the bank immediately to complain about the transaction since i haven't made any transaction on the day. The call centre executive said the merchant hasn't claimed the money, asked me to wait for 2 or 3 more days. I told him, the transaction is illegal since i haven't made any purchases. I asked them divulge the details of the merchant and address so that i can get some clue about the transaction but they declined to divulge the merchant details. They couldn't stop the payment, if i have to go for a dispute i may have to go only when the settlement happens. The bank is not helping to stop the criminal activity. I see the bank is getting away from the responsibility of helping a genuine customer. If i have bought something online that is supposed to be delivered at my address and the delivery proof will be with the merchant. I dont know how to handle this.

Rajesh Kannan D

Company: ICICI - credit card
Country: India

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