ICICI Credit Card
Statements not received & charging interest

Myself Ammol Choksi, an harrassed icici credit card holder

I am forwarding the letter which i had sent to the manager of icici bank (credit card cell)

Pls read & let me know your feedback / response on the some & suggest what next should i do

Feb 28, '08

To

The Manager

Credit Card Cell

Icici Bank

Mumbai

Subject - Fraud

I am writing this mail after a lot of frustration, in last two days your executive have harrassed me

I have this issue with your bank on interest charged to me which was amounting to 12331/- six months back now this amt is 42338/- & after another 3 months it will cross 100000/- also

I want to ask you a very simple question - You have a telephone at home & you dont pay your telephone bills till you dont get the bills isn't it normally everyone does that, because you dont know how much to pay & also you want to check how much the bill have come, the same has happened to me as i was waiting for the statements to come & your collection dept executives always used to assure me "sir you dont worry just pay this minimum amt & we have forwarded your request to concern dept to send the statements pls pay xyz amt" & they didnt come & interest mounted upto 12331/-

When i had signed up for the card i had mention my statements should come by emails, but then to it didnt come, after my many request / complaints i get your statements by email but then, all your other charges excluding transaction amt summed upto 12331/-

I had earlier also mention i am not liable to pay this amt of 12331/- which is only of interest charges & late payment fees & interest on interest has become 42338/- & may be after few months it will be 100000/- soon

Above all this, i got a call from your collection dept - Ms Puja (mobile # 098704 80402) on 25th feb, 08 saying we have resolve your issue speaking to grieavances & vigillance dept & they have agreed, only thing you have to do is sign on dispute form & write your reason of dispute, also you have to give a cheque of 6000/- on the name of Icici bank but that too it is only for security purpose & also asked me to write behind the back of the cheque " pls do not deposit" she also assured me cheque will not be deposited she took my trust & fools like me still trust the strangers, but to be honest with you i didnt trust her, i trusted the bank - Icici bcoz she represents Icici, she is asking payments for Icici, talking on behalf of Icici, so i trusted her, she assured me cheque will not be deposited & will be sent to me in 2 hrs along dispute form acknowledged by Icici

What a fool i was, i waited for not 2 hrs but for 2 days i must have given approximately 50 calls on her number but she was not picking up my phone then today in the afternoon i got a message saying thank you we have received your payment of 6000/- against your credit card dues

Do you think this was the way to collect payments?

I immediately rushed to nearest Icici branch at J.B. Nagar to check whats happening

There Mr Mangesh (counter # 5) & Ms. Sheetal Nair (head for the floor) answered we cant help you on this

I am lodging a police complaint for the above matter

This is vey upsetting, i didnt expect this from the best private bank in india, this is a total fraud

If this would have been happening to you / your family member what you would be doing, plus we dont have time to follow on all this - just give it a thought

To be frank with you, i use credit card only because i dont want to carry cash with me, i dont want to use your money if you see my full statement i have made lumpsum payments as i dont like paying in instalments

Only when i used to not receive statements i used to give small amounts as said by the collection dept, that too expecting that statements will come

Currently i have done a stop payment for the cheque

I once again request you to resolve this issue asap

If there is any transaction money pending from my side i will pay it immediately, but will not pay for interest charged to me & now interest on interest and interest

You can send your executive to resolve this issue immediately

Awating Your Reply,

Ammol Choksi

093230 84201

Pls do reply

Company: ICICI Credit Card
Country: India

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