ICICI Credit Card
ICIC acting UnEthical! Concealing information

Hi,

My Debit Card was lost on 8th March and although i blocked the card within 7 hours, transactions of ~ 15, 000/- were done on the card. As per Customer Care advice, i got a FIR Lodged, and sent a Fraudulent Transactions request to ICICI [by Registered Post] on 12th March. They told me to check back on 7th April.

On 8th April the CusCare lady [Radhika] informed me that money will not be reverted. I lodged a Service Request with them asking for

- Copy of the transaction slips which were honoured without my Signatures.

- Call back from debit recon team

- A Copy of investigation carried out by ICICI.

Mr. Mahesh Shukla [ Customer Care - Mumbai] promised me a callback from the concerned person in Debit Card Team [ Mr. Mahesh Tambe] but i have not received any call OR an assurance that the slips will be sent to me Or a copy of the investigation report.

In fact, another person called me back and said that the investigation is not yet over and that the Customer care person gave me the wrong information!!

If the readers of this complaint OR the website administrator can guide me on what i should prepare with for a long battle, it is highly appreciated. The banks are literally taking customers for a ride. I have already spoken to the Ombudsman but he has told me that the mandatory period of 30 days should have expired before i can approach them.

Thanks for any advice. Much appreciated.

- Atul.

gr8_moses@yahoo.com

The bank also refused to gimme details of where the transactions were done!

Company: ICICI Credit Card
Country: India

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