ICICI Credit Card
Fraud Transactions

Sir/ Madam

There were 3 fraud transactions done using my ICICI Big Bazar credit card No. 4477 4663 4032 4002 totaling to Rs.45, 143.73 as detailed below.

9/1 Air India Charters Ltd, Mumbai Rs.13, 502/-

9/1 Air India Charters Ltd, Mumbai Rs.26.162.50/-

11/1 Yatra online Pvt Ltd, Gurgaon Rs.4, 917.83/-

In this regard, I received a statement on 5/3, asking to pay Rs.47, 421 (Rs.45, 123 as balance Rs2, 277 as late payment charges). As I had not carried out these transactions and these are fraudulent in nature, I reported the same with a request to block my card.

This was noted under SR-59650591 dated 5/3 with an assurance from the person on duty that it would take about 60 days to process the above request and the outstanding amount would be credited to my credit card account number and I need not pay the amount.

Further to this, I sent also faxed written complaints dated 20/3 and 6/5.

However, during these 60 days, I keep getting card statements, phone calls and visits from the recovery agents asking me to pay up.

The said 60 days elapsed on 5/5 and I got another e: mail statement dated 9/5, confirming that 2 of the transactions have been reversed and only Rs. 5, 768.72 was outstanding.

As per the discussions and the assurance received, I understood that the other two transactions had been ruled in my favour and this was the only remaining disputed transactions and requested the same also to be reviewed and cleared.

However, I got another statement dated 20/5 today, again stating that I need to pay for all the disputed transactions. when I checked with the customer care representatives, they informed me that the dispute has been rules in favour of the bank and not me. Till date, I did not get any letter or update either by post or mail or in person stating the outcome of the investigation.

As I still dispute these transactions, as the next step, I am filing this in the consumer forum.

Further, there are other anomalies in the statement received as follows.

1. The transaction totaling to Rs.45, 123, is above the credit limit of Rs.37, 000 on my card. On what basis was this done? How was this allowed when I had not given any proofs requesting to increase the limit?

2. I received the first statement on 5/3, for the month of February along with the late payment charges. I never received any statement for the month of January. What happened to that statement?

3. The 60 days period to get the transactions verified elapsed on 5/5 and I got to know through an email statement dated 9/5 that the total amount due was Rs. 5768.72 . Why am I being asked now (through statement dated 20/5) to pay the entire amount?

4. Is it not the responsibility of the bank also to keep its customer updated on the investigation and update the outcome of the same?

Thank you.

Yamuna.

Company: ICICI Credit Card
Country: India

  <     >