ICICI Credit Card
Transaction not converted in EMI

Dear sir madam

my icici bank credit card is more than three years old, although i have mentained

a very good record with icici, but inspite of this icici bank has really tortured me.actually i made a transaction of rs 22000 on 6th may 08 then i called icici customer care to convert it to EMI, the CCE who talked to me gave me all the information wrong he told me that for nine months i will be charghed zero %interest and the processing fee and service tax would be around rs 700, i asked them to convert the transaction but when i checked it online it was totally different from what i have been asked i have charged around rs 1700 as processing fee and service tax.then again i called icici customer care and cancelled it again took the information regarding this and asked them to convert it to EMI as i cant pay at once.but till the date of statment generation i have been promised that it will be converted, i have written atleast 10-15 mails called atleast 20 times but nothing has happenned.on 28th may i got a call from mumbai some mr.gopal has called me up and he has given me a service request no" SR67513157" and he assured me that within an hour i will receive a mail and a sms too on my mobile for converstion of EMI but nothing has happenned and finally i got my credit card statement for the month of may and the payment due date is 19th june 08 and according to them i have to pay the full rs 22000 to icici by 19.06.08... can anybody tell me is that fare. what is happenning..this is totally a mental harassment. do suggest me what to do

thanking you

ratna singh

Company: ICICI Credit Card
Country: India

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