ICICI credit card division
Annual fee

Dear Sir,

1- Should we go through the same ritual every year. I have again received in my monthly statement a claim for annual 3rd year fee for Rs1500 185.40 for card No-4477478009506001. I have been using only one creditcard No- 4477460206168017 for nearly 10yrs and pay for all transactions on that. Last year your bank went to the extent of adjusting the credit card payment made, towards annual fee of 44774780009506001 and claimed dues. A letter of reprimand from me was followed by apology and reversal of that. I will only pay for the card I use.

2- Yesterday I went to The Langford road branch of ICICI in Bangalore around 3.30pm to make a credit card cash deposit. I wanted to deposit Rs 2460 and after filling the depositing envelope approached the teller requesting 2 Rs50s for the Rs100 note I had. She refused saying she did not have 50 Rs notes though I had seen other customers depositing the same. The bank manager was also of no help. Ultimately I had to go outside, get change from a petty shop to deposit in the bank. Isn't it a shame that a bank customer has to go elsewhere to get change for depositing in the bank. This reflects on the customer care your bank provides - it does not matter what big hoardings you put up or how many ads you show on TV about the fantastic service ICICIbank gives its customers. Maybe your bank staff should concentrate more on polite- helpful behavior rather than their pseudo-paradesi accent.

Company: ICICI credit card division
Country: India

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