ICICI Credit cards
Disputes in Transactions

I am Saravanan R from Chennai. I am having ICICI Credit Card. A dispute in

my credit card is as follows,

In my Credit Card June statement (statement date: July 06) shows

that Transactions happened for Rs. 788.40 Twice at Apollo Pharmacy Chennai

on 5th Feb’ 2007. On that date, the transaction was not completed by using

credit card. I have paid the transaction amount through my ICICI bank debit

card only not by my Credit Card.

I have reported the details of disputes (Amex Card) in my July

Statement on 2nd week of July. I got service request number as

SR30687859. They requested me to send all documents to Chargeback department

Mumbai.

I have sent all documents related to this issue to Chargeback Department,

Mumbai.

After 60 days from complaint date, I have contacted customer care. Then, I

got service request number as 38646664.

When I have contacted customer care, they told “The transaction amount was

blocked on the transaction date. But, you didn’t noticed that”

At that time, I have slightly confused and I was not having my statement

hard copy in my hand.

When I have look at the statement hard copy (statement date: March 06,

2007), Total amount due is Rs. 1157.90 and Available credit limit is Rs.

1842.10, My total credit limit was Rs. 10000.00 only on that date. The

amount blocked was Rs. 7000.00 only for the transaction for Sri Vasavi

Mobiles Chennai.

When I have contacted customer care related this issue, they replied

“According to the revert of service reference number SR38646664, we have

initiated the dispute, but it is rejected by merchant bank for the

transaction APOLLO PHARMACY, CHENNAI reason being transactions were off time

to process the dispute.

I have been known the disputes in my account when I receive my July

Statement (Statement Date; July 06). I have raised disputes issue

within a week. Whenever I aware of the dispute, I raised issue.

How could I be responsible for this delay?

Again, when I have contacted customer care, they replied “We regret that we

are unable to process dispute request on the transaction. We request you to

write to the charge back department for any assistance” and they given

Mumbai office address also.

Then, I have sent all documents related to disputes to Chargeback Department

Mumbai by Courier. As per courier agency, the document has been dispatched

on 03rd Dec. But, While contacting ICICI Hyderabad Section, They are

saying that, They have not received any document on First week of Dec.

Now I am having all documents in my hand. Please help me in this issue.

Thanking you.

Yours Truly,

Saravanan R

My Contact No.: 91 99623 02315

Company: ICICI Credit cards
Country: India

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