ICICI Demat services
Account blocked for over 30 days due to icici negligence

Dear sir

I had requested for my password to my demat account on 2-3-08 after i forgot my password. In response ICICI sent me by expressit courier on 3-3-08.As per ICICI bank policy I should have recieved the password latest within 7 days.but I never recieved the password. They made me wait for the same for till 15-3-08.On18-3-08 I wrote a mail to the GM ICICI customer services department to either give me the password on phone or ensure that I recieved the password at the earliest.who also did not bother to even reply the mail. I again requested for the new password on 18-3-08.ICICI despatched the password on 18-3-08 but On 25-3-08, when I didnot recieve the password I called the ICICI customer care to know the status of my password and I was shocked to learn that they had again despatched the password for the 3rd time on 24-3-08 without my request. On 26-3-08 I received the password that was despatched on 18-3-08 but I could not login with that password because before I recieved the 2nd password they sent another one (3rd). Now i am still awaiting for the password that was despatched on 24-3-08.In the process I have lost complete one month and suffered losses to the tune of Rs. 50, 000.

Company: ICICI Demat services
Country: India

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