Icici direct
Lost docs, double transaction charges (Rs 35000 not being refunded)

Have been a 16 year customer of ICICI and am ready to dump these incompetent folks. I have all sorts of accounts with them but the worst of the lot are ICICI Direct folks. They lost my account opening papers in a move (after the account has been open for the last 8 years) and sent me a letter to refurnish details again.

a. Why in the world would someone move papers from one storage to others after 8 years?

b. No copies are maintained? In the world of digitization, paper copies are maintained w/o backup?

c. How dumb of someone to inform that we have lost your identity and its our fault and we have no remorse on it. Wish it was a western nation and these folks would have danced the jingle then

d. Someone named Ashish from ICICI direct called and spoke about me "cooperating" to submit the docs which they had lost. Talk about humility and an apology. I told him to go hang himself off the nearest tree.

Then someone unwittingly decides to reset the charges on my account for ICICI Direct to double of what was agreed upon in writing. My relationship manager is so lost that it takes him 7 months to figure out what the issue is. Lo and behold the trades made in the interim result in a Rs 35, 000/- excess transaction charges. So instead of apologizing for the reset, they refuse to acknowledge their mistake and no refund is provided on the charges. Is this day light robbery or just shameful business practices?

The most unprofessional and unfair business conduct I have encountered so far...

Company: Icici direct
Country: India

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