Icici direct
Trading account and demat services deactivated

I am holding a Demat account with ICICI Direct Today when I have tried to login into their trading site, my login was not allowed with the reason "Pursuant to our letter dated March 23 and earlier communication by us, regarding re-submission of your ICICI Direct Account Opening Forms (they have lost all the documents submitted by me at the time of opening the account, and hence I should provide them with the details) your account has been temporarily deactivated. Please contact the nearest ICICIdirect hub or Call Center for further assistance." but as per their request i had submitted the documents 10 days back to their representative. On enquiry with customer service (need to hold the phone atleast 15 ~ 30 mins) they say that my documents did'nt reach their mumbai branch. Hence they have deactivated my account. To put it simply, they are punishing me for their mistake. I request your intervention for justice and get these culprits punished.

*********For yout kind information this is secound time they are asking for this, earlier few years back they collected same documents stating that they lost these documents in mumbai floods...

regards

ravinder reddy s

9440918105

Company: Icici direct
Country: India

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