ICICI EMI CREDIT CARD
Fraud on the Credit Card

Respected Sir/Madam,

I am an unsatisfied EMI credit card holder of ICICI Bank. I have been using the card since 2007. The credit card limit issued for my card was Rs.24000/- In a limited time of my usage I faced a fraud. My card was misused for making some online transactions on December for rupees 33, 500 and 23, 500 and withdrawn cash of rupees 4, 800/- from ATM, which were not made by me and there were another 2 cheques deposited into my account worth Rs. 94, 200/- from ICICI bank (Cheque number – 119469) and from UTI bank (cheque number – 382861) prior to the online transactions made which were not my account cheques. Unfortunately, I got to know about these transactions only after I received my monthly statements. That’s when I got my card blocked in December and also lodged a complaint over the phone to the customer service. My card was also on direct debit EMI system which was asked to stop immediately. I was expecting it to be some technical error and also waiting for the Bank to come with a resolution. I did not receive any reply from bank. But, although the card was blocked still further finance charged for all the preceding months were charged to my account. I received a call from Rashmi, she started demanding for money which I avoid paying as my account was on delinquency. But, she forced me to pay a cheque of Rs.3000/- for a security purpose and assured it will not be deposited (It was written behind the cheque it is for security purpose and will not be deposited). They betrayed the promise and withdrew the cash. After 2 months time again a new person (Mr Vinod) from collection department came up for another cheque worth Rs.- which I denied to give and therefore they called me to the collection dept. centre located in Andheri East, JB Nagar branch and further assured that give us everything in writing and also the FIR no. that u have lodged in the Police station, your problem will be further resolved as soon as possible. The investigation will take another 90 days (i.e. 3 months) time and the reports will reach you soon with all details. They also told us to ignore all the calls coming from the collection department. In the mean time again after 2 months ICICI Bank demanded for another cheque worth Rs.- from again a new person saying that every month end if you don’t deposit the money in your account, the account gets blocked and it can be unblocked only after the cheque number you deposit is inserted in to the system. And, as the account has to be investigated it shouldn’t be blocked. There is also a team going to come from Hyderabad as there are many fraud cases pending to be solved. We will give you a date when you have to visit us and the problem will be resolved. That’s the time when bank forced me to give a cancelled cheque again for security purpose inspite of me not willing to give. I had also stated clearly on the receipt provided by the bank that the cancelled cheque provided to bank is a security cheque and will not be deposited (I have the receipt as an evidence). Every time I face a new person from the collection department. I am tired of explaining the case to every new person. On April 29th, my salary saving account was freezed without giving a prior notice and my salary of Rs.19, 800/- was withdrawn from the bank. Stating my new outstanding balance of Rs.-1, 72, 000/-. On 30th April I received a call from credit card department asking for Rs.5000/- minimum for unfreezing the account. I was furious with the whole issue. Firstly, they freezed my account on top they are demanding Rs.5000/-. I spoke to telecaller name Vishal, he assured me that my salary would be credited back to the account. Like everytime there was a new person whom I had to explain the whole issue from the beginning. Then I spoke to the Manager Mr. Rakesh Shetty, he was a stubborn man with no ethics of customer service. He was again forcing me to pay atleast Rs.- only then he will unfreeze the account. He also came up with a new issue saying why the previous cheques provided by you bounced. Infact, the cheque was not bounced but a cancelled cheque was provided as per the prior communication with bank.

Firstly, I would like to know if there is any rule stating that bank can withdraw the amount from and account and freeze the account without prior notice or permission. As per my knowledge and what I got to know from a complaint call that I made to ICICI bank on 29th April that bank is assume to give 2 notices prior to freezing the account or take permission from customer. But, nothing of this sort was done in my case. I am sending this copy to Ofcom, RBI and Consumer Court and the Bank.

I kindly request the higher authority to resolve this issue as I am extremely aggravated and tired with the whole issue. I have not got any resolution from bank for same. And I request for cooperation. I have been saying it’s a fraud for past year and half. I have given the entire cooperation bank expected from me since then. But, I don’t see any results and I am forced to take further step for my resolution.

Yours Sincerely,

Pranita Sawant.

Company: ICICI EMI CREDIT CARD
Country: India

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