ICICI Home Loan
Service Complaints

I had requested for my documents related to my home loan account. The call was made on the 2nd April and I was committed a deadline of 10 days for delivery for a charge of Rs 562/, since then I have been continously been sending mails for updates, they finally told me that the documents have been sent on 4th April, Till this day i.e. today 20th April, I have not recieved any documents, when I called the helpline 9818178000, they said they have referred the matter to higher officals and said that I will get them by 27th April i.e. after 25 days. I want to know who controls the banks and their delivery of services to customer. They are taking customers for a ride, the service levels are pathetic, they say someone will call back no one does. Why should I as a consumer pay Rs 562/- for service that the bank has failed to give to me. Its not the first time they have done that, they delivered by debit card toa wrong address and refused to take responsibility for it. I heard they were awarded the best bank in service by CNBC, guess the judges were dozing.

Company: ICICI Home Loan
Country: India

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