ICICI Lombard
VERY IMPORTANT: CHEATING & FORGING OF THE SIGNATURE

I am hereby making a complaint of cheating & forging of the signature for the issuance of the Health Insurance policy. After number of times calling by your so called executive Ms. Shreya, I gave the appointment for the Health Insurance policy for me and my family. As committed by your Ms. Shreya, the policy for the five persons of my family, i.e.- me, my wife, my son, my mother & my father, for the coverage of 4, 00, 000Rs. and for the tenure of two years would cost me 11, 387Rs. Accordingly she sent her courier boy to my place, I filled all the details of my family, i.e. details of all the five persons mentioned above, and signed the form and sent it back to her on 2nd Nov. While filling up of the form I have demanded for the other policy details mentioning all the details of the policy. That time the details given in the documents were different from whatever she was offering to me. Then I called her to know the truth, she said that as she is the employee of the ICICI Lombard, she can do the modifications in the policy accordingly and she will add my parents as the complementary beneficiaries of the policy. Also as I had a doubt on her I asked her about the cancellation of the policy at the time of applying only. She said that I can cancel the policy within fifteen days of its receipt without any charge. Hence I decided to apply for the same.

After that I received the policy documents on 18th Nov wherein I found that the policy was issued for only three persons, i.e. me my wife and my 5 years son. My parents were not covered in it. Also the amount of insurance was of only 3, 00, 000 Rs. This thing also raising a question that, if five names were mentioned in the form filled by me, then the policy can be either issued for the five persons only or the the form filled my me has to be refilled for the three persons only. This also indicated that Ms. Shreya has used the details filled by me in my form and filled the fresh form mentioning the details of only three persons, signed the form herself by forging the signature. After this as I tried to call Miss Shreya on her mobile No. 9224446877 on 19th Nov she again assured me that, this must have been happened by mistake, she will do the necessary to sent the policy documents & the cashless cards for the other two members of my family. That was the last time when I was able to talk to her, after that day she is not receiving my phone calls and not responding at all. Then I personally visited the call centre at Vashi, where she was working, but there I came to know that, she got transferred to the Vikhroli Branch.

After all this cheating/forging of signature I approached to your cancellation section and cancelled the policy, but again you have charged me the cancellation charges of 1800 Rs. So, from the above story anyone can understand how one educated person is cheated by the system developed by one of the renowned bank like ICICI.

SO ALL THE READERS ARE HEREBY SUGGESTED THAT TO BE CAREFUL BEFORE DEALING WITH ICICI LOMBARD.

Company: ICICI Lombard
Country: India

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