Icici pru
UnAuthorized ECS

My parents got 2 endowment policies from ICICI, they never gave the consent or signed anything that would authorize ICICI people to debit any amount from their bank accounts but this has been on for more than a couple of years. We have called them every time to warn them.

The first time my parents weren't even aware that there was a deduction in their accounts, they sent cheques to pay for the premium and even then the person receiving it did not mention that there already has been a payment made via ECS, he simply took the chq and deposited it!!!

When i contacted the call center and confronted them with the question of whether they have a scanned copy of the signed agreement for an ECS from my parents, they confirmed with a 'NO' and said that they would stop that immediately but the subsequent years did not see that happen...

Even after repeated warnings the ECS still continues...

This shows immense lack of professionalism and honesty prevalent in a company of such repute.

It's time to take some serious action...!!!

Company: Icici pru
Country: India

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