ICICI PRUDENTIAL AND BANK LTD
LEIN MARK ON MY SAVING ACCOUNT

An executive from ICICI Prudential Life Insurance named AMIT RAI, approached me for a Pension Plan. The annual premium being 30000, the only worry for me, as my previous due was 27500/-, and adding these two would make it 57500/-, the executive promised me that he would provide me a facility of 6 EMI of 5000/- for the policy which would be interest free. I gave him the consent for the policy. I received the policy within 15 days and my statement within next 10 days which had no EMI, but the outstanding dues reflected 57500/-. When i spoke to Amit Rai (ICICI Pru life Excutive) he said he would look into it. After 2 days of no response i called him and he said i need to clear my previus dues to avail EMI facility. I then told him to cancel my policy if there is no EMI facility.

This was what i wrote to them

sir/Madam,

This is regarding my credit card (4629 8642 5317 0007) statement in which the outstanding amount is 57500/ which includes a Pension plan policy of 30000/. your executive promised me that this amount will be in 6 installments. he never stated that i need to clear my dues before you avail me the facility of interest free installments. But now i have received calls from your office sayiny i have to clear my previous dues before the facility is granted. i spoke to your executives but i was not satisfied. Please send me the address where i can courier you back your policy.

i hereby request to cancel my policy, if you cannot avail me installment facility. i will not be paying you before you send me fresh statement in which this policy amount and your interest charges are deducted. This is the second time when i feel cheated from your bank. Send me a fresh statement and I will pay you in full and then if you continue with your same attitude, i will be left with no choice but to terminate your credit card facility.

Later on i use to get calls from ICICI customercare executives and the harassment was started. They wanted to know what the dispute was again and again. i told them several times but the call never ended. They sent executives to my house as recovery agents which did not had sense to talk to ladies.

Then one day i received a call suggesting to make the payment of other dues leaving aside the Insurance amount which i did.

Later i received calls for settlement for which i refused.

On 07/10/09 this amount of 30000/- and its interests, late fees, etc became 43262/-. Now they have blocked this amount from my Salary account.

I went to the J.B Nagar Head Office but they made me spoke to someone who said there was no request from ICICI Prudential for EMI facility. She said she was from ICICI BANK customercare AND NOT FOR PRUDENTIAL LIFE INSURANCE. Now i dont know what to do?

Please suggest.

Regards

Girish Rawat

Company: ICICI PRUDENTIAL AND BANK LTD
Country: India

  <     >