ICICI Prudential
Shoddy treatment
- 10-23-2008
- 217
Espected Sir / Madam,
With reference to the captioned, you are requested to note the following points, and compensate me for the inexplicable behaviour of your staff:
1. I had applied for 5 policies (with premium amounts of Rs. 2000=00 each) in the names of Mr. Roque Britto, Mrs. Hilda Britto (my parents), myself, and for my two sisters Sunita and Smita. Mr. Premal Sheth (Financial Service Manager) of the Dahisar / Amboli office was handling the case, and the documentation formalities were completed by his juniors Gaurav and Vineet.
At that point, Premal had confirmed over phone that he would not be presenting the cheques for my parents' applications, till the time the test results are known.
I was shocked to observe that he did not keep his word, and instead facilitated the cheques' presentment, against his commitment.
2. When I wished to have compensated with interest for breach of trust and hence cancellation of my proposal, Premal (and his colleague Bhavna) fooled me into asking my parents go for the test, on the condition that a copy of the medical reports would be made available to me.
3. I have made innumerous calls to Premal, Bhavna, and hs entire team at the Dahisar office, and found no co-operation. Instead, they were happy to go into hiding, and were very reluctant to face me over phone.
4. When I asked Premal to let me consult his senior Samir Dharkar on the issue, he bluntly refrained from providing his contact details, rendering me even more helpless.
5. Till date, I have not received the copy of the medical reports, and I believe that my parents have been denied an opportunity to challenge the rejection of their applications, on the basis on an unfavourable test result.
6. I find Premal to be a very non-coperative person, with the least managerial skills, and one that does not respect his clients considering the profession he is in.
Please take the above points into consideration, and provide justice. Thanks.
Company: ICICI Prudential
Country: India