Icici prulife
Irresponsible customer care executives

Sir / Madam,

I am a customer with ICICIpulife, holding some policies, for smart kids and for Lifetime super. Through the web access I was not able to access all the policies. Therefore, I have registered for the same twice, (Req. ID. CRD43215, CRD43216, once I did not note the request ID). Then thrice I have contacted through mail. Twice they have given me the new pass words, but still the condition is the same. The two policies which are not featured in the website, I never receive the premium receipt for Policy # 04681033 and the premium notice for policy # 06397068 regularly. I do not know

whether the customer care is really concerned about the customers or not. I receive SMS every month that they have dispatched the receipts, but I never receive it regularly. And in spite of all these not even one customer care executive has ever contacted me, though I was informed through the mail that they will do. The two E-mail ID which was given to the grievence cell (jaspreet.bedi@iciciprulife.com, and grievance@iciciprulife.com) seems to be wrong becuse it did not deliver the mail which I had send. Hope that, atleast this will solve my problem at the earliest.

Regards,

Samuel S

Company: Icici prulife
Country: India

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