IDBI Bank
Money not yet transfered

Hi,

On 17/01, I made a hot payment of Rs 49000 (id 890694) from my a/c to an OBC debit card (using card-to-card money transfer facility).

It’s been 11 days so far, but the money has not been credited in the OBC a/c till now. I have written to 'coroporatepune@idbibank.com' and 'customercare@idbibank.com' so may times and everything I get the same response "We regret the delay. We are looking into the matter currently and request you to bear with us. We shall revert to you shortly."

In recent time, it has become like a norm in IDBI to delay on-line transactions. It has happened with me quite a few times in the past.

I even filled-up the complain form but no reply yet. And when I asked for some senior authority contact to escalate the matter, I got the reply that it is against the policy of IDBI.

Now what should I do? How can I make IDBI people not to repeat such mistakes and stop such rude behavior against customer.

Regards,

Arun Garg

Company: IDBI Bank
Country: India

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