Idea&#039, s Postpaid Connection
Idea's Abusive Customer Care Executive

On 27th Nov. '08I dea people called up and requested me to convert my prepaid to postpaid connection without changing my prepaid number. They said that I would be saving a lot on my STD and local calls and as per their requirement I furnished all the requisite docs on 27th Nov itself and made the cash payment of Rs. 500 to avail their postpaid services. I was told that within 24 hrs my prepaid sim would be blocked and I will have to use the new sim (provided by them after making the payment of Rs. 500) to continue with the same number but on Nov 2nd both the sims have been blocked by Idea people including my prepaid sim connection and I can no longer use my no. 9990669952. I kept calling up IDEA customer department on 9891012345 but everytime my call use to land up in their depatment and the executive were very rude while dealing with me as they failed to resolve my queries. One of the executive name Shehjad (i dont know whether its a true identity) who was from Idea's prepaid department went to an extent of calling me on my other number (which he got when I was discussing my peoblem with him) from his mobile number 09718943367 and abused me a lot just because I was annoyed with IDEA executives for not helping me at all and come up with some solution to my problem. His even said that he will ensure that I don't get the positive response from idea at all and he will take all necessary step to create more and more trouble for me. This kind of behaviour from an executive is not acceptable at all and now I don't want to use Idea services anymore and want the complete refund from them. Kindly advice me as to how to proceed in terms of taking a legal action against them.

This executive is calling me contineously and abusing me... my next step would be to lodge a complaint in the area police station. I can't this no more.

Kindly e-mail your suggestion on sahilk1@hotmail and let me know how I can teach a lesson to this executive so that he think twice before abusing anybody for that matter. This executive should apologise for his abusive language otherwise I will take strict action against the company as a whole.

Regards,

Sahil Khan

Regards

Company: Idea&#039, s Postpaid Connection
Country: India

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