Idea cellular and Kings Electronics Fraud Panvel
Misuse of Documents submitted for mobile connection

I purchased a mobile sim of idea from New India Electronics (a branch of kings electronics), Panvel Tel 022 2745 3856 on 22 march and submitted all required documents i] Pan card Xerox ii] Electricity bill Xerox iii] Photo

On first two days the shopkeeper was saying your account will be activated shortly in half an hour but still Its five days gone and mu number is not activated

when I call to Idea customer care of Idea they are way far from customer friendly, Hardly get connected from any other network and idea customer care no 12345 is blocked from my idea mobile, they just keep telling send the documents by courier, If you send mails to their customer care there is only a auto generated response nothing else

And just see the mail receipt from one of their customer care executive amit Bhandari he just send a mail saying that your number is activate without confirming whether it is activated or not

from Care Mumbai

to **********@******.com

date 25 March 11:24

subject activation of prepaid number 9594********

hide details 11:24 (21 hours ago)

Reply

Dear Mr. *****,

Thank you for writing to Idea cellular Ltd.

With reference to your email, we wish to inform you that the services of Idea mobile number 9594****** have been activated with effect from March 24.

We regret the inconvenience caused to you.

We look forward to a long and fruitful association with you.

Regards,

Amit Bhandari

Customer Care

Idea Cellular Ltd.

In case you require any further assistance, please:

1. Call the toll free number 12345, available only from your Idea mobile, anywhere across India.

2. Call at 9702012345, in case you are not using an Idea connection (not a toll free number).

3. Write us at care.mumbai@idea.adityabirla.com

well any way I can submit new documents but the problem is now the retailer Kings Electronics can make misuse of those previous documents submitted for getting connection for any illegal matter like terrorism. What should I do now? and if this document problem is not a issue then why this all security bubble, just to increase inconvenience to customer,

Anyway send the same letter to security officials of india,

Well there is no rule to give receipts for any documents submitted

Simply I am just going to stay away from Idea cellular and Kings Electronics panvel in Future

Company: Idea cellular and Kings Electronics Fraud Panvel
Country: India

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