Idea Cellular Limited
Recharge not done on roaming

I am a student studying in Pune. During my vacations I visited Lucknow. My simcard validity will expire on 10th May. That is why I contacted Lko customercare on 4th may to about the recharge options who advised me to visit the site & than get it recharged from lko after which i will get both balance & validity extended. The very next day i got a message from Idea about the latest racharge of Rs 195 with TT25 & lifelong validity. So i went to the nearby distributor shop & got my recharge done successfully with a message of conformation. But when i checked my balance it showed Rs 10 increment in balance & Validity till June3.At that moment I called Pune c.c. but they refused to seek any notice. Than i visited idea branch office where they asked me to wait for 48 hrs. But after that also nothing happened & regularly i was getting messages that my sim validity will expire on 10th May. Today (7th may) i called up Pune c.c. & after wasting my time for 20 mins they put me on hold after which line got disconnected. As i was on roaming i lost my avail balance too without any solution..

Company: Idea Cellular Limited
Country: India

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