IDEA cellular ltd
Worst behaviour at Idea store

Dear Sir

I would like to draw your attention regarding my concern; I am Mukesh Malik using Idea prepaid number (9891850936) from last 3.5 years. Few days back I have lost my Handset then I called up Idea customer care and spoken to Preeti Pundir I have told her that kindly suspend my number on temporary basis as I have lost my H/S, she confirmed me that this is postpaid department and we can’t suspend your number from here. Then I again dialed the same number (9891012345) & this time my call landed up in prepaid section, this time my call was picked by Mr. sindhu (Not sure about the exact Name), I have again explained him the whole story but he confirmed me that my number is not updated with my name this updated with Mr. surinder’s name then he suggest me to visit near by Idea showroom with the following documents.

1. FIR copy

2. My ID proof

3. Address Proof.

After one day I have visited at “Comm N Soluitons @ 14 Shankar Vihar Main Vikas Marg Delhi-92” with all the required documents & Met Miss. Neha Arrora or Neha Kapoor (Not Sure about the Name) but I am surprised by the way she talked to me Please Notice the following things in her behavior.

A. She don’t how to speak to the customer (Very Very Rude tone and causal Behavior)

B. She Said “ YE Number tumhare naam par nahi hai main ye SIM replace nahi kar skati “ I said Ma’am when took this number I have submitted my documents moreover this sim has also replaced once 1yr back from your pandav nagar office (Which is closed now). She replied me “ Appko ek baar main samaj nahi atta jaha se SIM liya tha vahi se change karaye Hum kuch nahi kar sakte” yaa Phir Mathura Road jaa kaar hamri Complain Kar Dijye”

C. When I am dialing Customer Care number from there only she & other two Executives were laughing on me.

Is this kind of Customer service Idea supposed to give its customer? This one of the worst customer service in India that I ever faced. Still my number has not been changed neither the customer care department nor so called Idea showroom executives ready to help me.

My Q. is if this number has not been updated on my name how come I have been using it from last 3.5 years, how come I have replaced this SIM earlier from Idea showroom.

Please Take Some Action Regarding Issue

Regards,

Mukesh Malik

9999111106

Company: IDEA cellular ltd
Country: India

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