IDEA cellular ltd
Misguidance

Sir,

I converted my prepaid card to post paid & took an add-on connection on that number. At that time, I was told about the intercalling rates @10ps/min between primary & add-on number. But, in the bill, it is reflecting that it is not happening & I'm being charged @60ps/min for my calls to add-on number & some calls to this number are not being shown in the bill. I had got all the information from the Idea Cellular franchisee at Karjat, dist. Raigad, shop name is "MAYUR COMMUNICATIONS". Now, the system is proving unable to answer my queries & they are saying that you'll have to use the connections with same call rates. I'm just not getting what's my mistake if their franchisee has mis-trained people working out there.

Company: IDEA cellular ltd
Country: India

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