Idea cellular post paid
Services added with any information

Dear Sir,

I am a bonafide customer of idea cellular, since december having mobile no 9844876560.i am facing problem of adding unauthrized cricket pack or addition of extra std pack that i am going to disclose you in details:

1. About three month earlier i got an SMS that my cricket pack has been activated!! immidiately i called customer care & informed the matter he gave me to SMS some code to 55055 within 24 hours, accordingly i did. beside that paid Rs 54 per month (for two month) for that pack, whereas i didn;t register for it.

2.Last month i got an SMS about STD pack of 80 paise! then i talked with customer care ask me about the proceedure, the person asked me to unregister STD34 pack on 15th Aug (my bill generation date) & then register for STD39 pack later on 16th. accordingly i did. now i found STD34 and STD39 is added in my bill.

whether any TRAI regualation on this type of false billing?

so my humble request to you kindly look into the matter and adjust those amount and provide me a fresh bill, otherwise i have no way to knock the door of consumer justice against this type of behaviour with customer.

Company: Idea cellular post paid
Country: India

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