Idea cellular prepaid
Deduction of money without customers knowledge

Dear sir,

1. I have already initiated a complaint against my idea cellular customer care and services.

2. To futher add to the complaints i would like to fwd in breif the incidences which took place.

3. Last month i realised that idea cellular is deducting some amount from my prepaid connection and also idea is charging me for calls between 2300hrs to 2310hrs ISD though i have activated night package according to which i am not suppose to be charged for night calls between 2300hrs to 0800hrs. So immediately i contacted their customer care no 4444.To my surprise nobody from the customer care could solve the problems instead i was asked to hold my call for 10 mins without any reasons.

4. When i requested that my calls to be transfered to the senior executives my calls were dropped by the customer care executives. Finally after 15 days i was able to speak to senior executive on 04 dec. The call lasted for 36 mins but with no solutions. The only remedy told to me was that a senior executive will soon call idea cellular.

5. I do recieved a call from another executive but the conversation was again fruitless. Then to add to my sorrows idea tried to deactivate my ni-pack to cover up my complain without my concern. Also they informed me that i have activated another package for which idea is deducting daily Rs.2 from my account. This too was without my concern and knowledge. Though one of there executive promised to refund the amount which is deducted but so far no repayment is maid. Also their executive who realised that I am charged for no reason for the ni-pack did not called me back till date. When asked to view my call details for last three months i was refused to get my call details.

6. Here idea is fighting for more freq band without caring for the problems of present customers. Why these people may be grandted such prevailages when they have forgotten their basic customers.

sachin.

Company: Idea cellular prepaid
Country: India

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