Idea cellular prepaid
Customer care - tariff rate

I just can't get enough words to describe the pathetic service that idea provides. how does one capture their outburst in written, but yes idea users have no other option as there is no customer care no. for idea (i mean where a cust. care executive listens to you), they just have recorded messages that will make you kill youselves.

now, why did I want to speak to cust. care, i (being a stupid) took the stupid connection of idea for myself (was told that STD rates are Rs.1.30/min), some SMS had to be sent to activate the new std rates, did that. i was sent a message saying, the rates would be active in 48 hours, it has been precisely 120 hours since the sms was sent, but the facility never got activated, i sent the msg again, got the reply again, but after that msg one more set of 48 hrs have passed, still m being charged Rs. 2.75/min for STD calls. that's really pathetic.

these days when customers are given the best treatment by other service providers, idea has such poor service, this is unbelievable.

i feel like being trapped coz i have taken two recharges on this pathetic sim card, i feel like throwing it away, but can’t...

one more thing, if you want to make calls, there is one main criteria, i.e. network, but here also idea chooses to be the worst, u just won’t get the network, even if u r standing under open sky..unbelieveable isn't it...

that's ‘! dea’ for you... birla's idea to make you a fool...

Company: Idea cellular prepaid
Country: India

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