IDEA MOBILE
CHEATING MONEY ON DIALER TONES, BACKGROUND MUSIC, AND SO ON

RESPECTED SIR,

I have an idea prepaid SIM of no. 9744254024, I have been losing money for some time on account of charges on account of dialer tone background music, something called RBT ACT DAY and so on those which I hadn't applied for. Since they deducted money part by part according to my balance I couldn't notice lately I received certain messages concerning renewal of these services that I came to be aware about this. I had availed a GPRS connection that charges based on usage (which I rarely use) but i was informed from customer services that I have a semi fixed plan and they charge Rs.30 wheather or not I use the service monthly. They claim to have provided me a dialer tone (which closely resemble the ordinary one so that i wouldn't notice.) and charged Rs. 30 or 20 whatever. They also claim to provide me some background tone which I have never heard during a call. Lately I cancelled all these services from customer services center but they refused to show me any account details regarding the previous months so that I couldn't identify from when I was losing money. they deducted Rs. 50 last 5 days (after my complaint was registered) and god knows how much more. When I looked into net I could know This is not just my experience but a lot of people who laid thier trust in this system and government for protecting thier rights and security of their money.

Company: IDEA MOBILE
Country: India

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