Idea - Net setter
Net connection not working

Dear Sir/Madam

I have recently moved into Pune from Bangalore. I had availed an IDEA net setter connection (9552596988) for accessing the internet in Pune. I had paid 1750/- for the instrument during 1st week of November. Since then i have repeatedly told the IDEA customer care that i am not able to access the internet. They would always give me a date for solving the complaint but would never solve it. On the 19th of November i had raised a final complaint asking them to rectify the problem or refund me the instrument charges. Every time i call them they give the next date and tell me that it would be solved by then. But till now there is no response at all. I have also written mails to their senior personnel on this matter.

I depend upon the internet to pay my bills pertaining to my Bangalore property. If they atleast refund me my amount i could switch to some other operator to do my duties. I request your help on this.

Regards

Balasubramanian G N

Company: Idea - Net setter
Country: India

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