IFB 7 kg automatic
IFB technician further ruined the machine

Dear Sir,

We are really really upset to inform you that a small complaint from our side has led us in a big soup.

we had put in a small complaint on the 26th Dec;to your customer care centre about our machine that "the machine works alright but only the last 2 min of it drain does not end and it is unable to drain the water."

our this complaint was forwarded to M/s Elite co. whose manager is Mr. Sidique. further to this he sent an inexperienced technician named Mr. Raghvan who told us that a board has been burnt and it needs to be replaced. he took the board with him and returned with a new one 2 days latter; when he further informed us that the other 2 boards have also been spoiled and onceagain took them along with another timer with him. After this our phone calls were not answered too and no body attended us for another week. On complaining to Ms. Elite Co. and speeking to the Manager another inexperienced technician was sent to us who fitted the motor board wrongly, which lead to a further complication in the machine.

Unable to help us, once again a Senior technician named Mr. chand who visited us said that he would visit us the next day and replace all the parts. But to our surprise another technician Mr. tanvir visited us who ordered one of your IFB headoffice technician few parts which needs to be replaced.

But today i.e 8.1.2009 another Technician named Mr. visited from IFB office Powai and said that because the motor board had been placed wronglythe connected board of the same has been burnt and hence cannot check anything further. he spoke to his boss and ordered few boards.

Sir i am really upset with this whole matter. prior to this machine i have been using an IFB machine for 12 years and i dont see that this machine whose warranty has aslo not expired will serve me for another 5 years.

i would kindly request you to to replace this machine and send me a NEW one as we are also in a jinx due to a large family of 12 members. and clothes have been stacked for the past 15 days.

TAKE THE MATTER SERIUOSLY AND DO THE NEEDFUL

Yours sincerly

Pooja Bhoi

Company: IFB 7 kg automatic
Country: India

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