IFB 7KG WASHING MACHINE DIGITAL
ALWAYS IGNOR THE CUSTMOR

NEW DELHI: 14TH JULY

IFB INDUSTRIES LIMITED A-56, OKHLAINDUSTRIAL AREA PHASE -1,

NEW DELHI-110020

REPLACEMENT OF 7.0 KG.WASHING MACHINE

DEAR SIRS

With reference to my letter dated 12th JULY it is further to inform you

That I have purchased a IFB WM DIGITAL 7 KG from your authorized dealer SARGAM ELECTRONICS, 155, KAPIL VIHAR, PITAMPURA, DELHI-110034 VIDE THERE BILL NO SP-3313 DATED 19-08 FOR Rs.27000/- (RUPEES TWENTY SEVEN THOUSAND ONLY)

That at the time of installation I was inform by your representative to opt for further extended warranty of two years apart from the warranty offered by the IFB for two years so the WM will be under warranty of four year from the date of purchase, against that the fib company will provide full comprehensive service against any defect at free of cost.

That your representative visit to me on 4-9 and took Rs. 2809/- towards the extended warranty for the WM for the period from 19-8 to 18-8. And issued me a RETAIL INVOICE/CASH/CREDIT MEMO NO7774 DATED 4-9 BOOK NO.156.

That the above washing machine was never working perfectly.

That I used to lodge the complaint with your authorized service centre M/s. Power Electronics, shop No. 32, Uday Singh Palace, Naharpur, Sector-7, Rohini, Delhi-110085.

That there HIGHLY SKILLED service Engineers use to visit on every complaint

That in place of locating and rectifying the washing machine fault they were more interested to sale their other ancillary products.

That they sold their products as per their CASH MEMO No.302, book No. 7, dated 27-8 for Rs.3853/-, CASH MEMO NO. 312, BOOK NO.7, DATED 4-9, for Rs.1800/- and CASH MEMO N0.1925, BOOK NO.39, DATED 30-5. FOR Rs. 3145/-

That you may confirm from their record for the other products sold by them

That being an innocent customer I use to trust them for the best performance of washing machine and

Purchase their products.

That against my last complaint ON 7TH JULY A VERY HIGHLY SKILL SENIOR ENGINEER MR. B.K. CHAUDHERY visit to me to repair the WM and damage the whole machine by using the PLAIR AND HAMMER.

That none of your senior engineer visit me to check or replace the WM after 7th of JULY.

That the WM is lying open in different damaged parts till date.

That his object to open the machine was to found any metal/metal coin but fails to and the same comments can also checked from his inspection (DESTRUCTION REPORT) DATED 7 TH JULY

That the above said WM is not in the condition to re-assemble and work perfectly.

That being an ISO multinational company it is your moral duty to replace the NEW WM against the defected once.

The keeping in view the above facts you are requested to replace the WM immediately

Thanking you

YOURS SINCERELY

SHARDA SHARMA

FLAT NO.64, POCKET-D-15, SECTOR 7, ROHINI, DELHI-110085

Company: IFB 7KG WASHING MACHINE DIGITAL
Country: India

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