IFB
Not attending and not caring for the custome

I registered a complaint for my IFB washing machine, on 1-05. But to my surprise no one has attended to the complaint for a week. what is more frustrating is that the customer care is just giving the compliant number and not really arranging the repair. I have contacting the CHENNAI service center t (he phone number given by the cutomer care) either the phone number do not exists/not picked even after 15 times or switched off. Some how I contacted one Santoshbhai who promised to get my complaint attended in aday and the day is yet to come. My complaint no is 2984024. I have a one year contract with you Invoice no. 5407, Job no.24500 Dt 9.10.08. I think I made a mistake in continuing your contract. I will be forced to take drastic steps if this is your approach with the customers. It's 15 days passed yet yor person does not have the courtesy to enquire of the complaint on the contrary I got an SMS saying that my complaint has been attended without attending the work.

Hope you will take a serious view of this complaint and get my complaint attended at the earliest as I am put to lot of hardships due the machine not working. My self and my wife are both working members therefore it is very difficult to remain at hope daily waiting for your man.

Company: IFB
Country: India

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