IFB
No reponse to our complaints

The Customer service

IFB LTD

Sir

Sub: Complaint Against Washing Machine

It is extremely unfortunate that IFB does not value its loyal customers, nor, does it respect our over a decade old association. My recent experience with your services has made me reconsider my decision of opting for IFB over other well deserving competitors of yours.

After using IFB washing machine, model Senator for about 14 years we again bought the same model from Venus Enterprises, Inderpuri on 16th Jan, ’08 with an extended warranty of 2 years. It recently developed a fault with its timer and I lodged its complaint on 10th Jul, ’09 at your head office Chennai. My complaint no.(Ticket No.) is 3238858.

The first time a person named Naresh, from Karol Bagh Service Center came to check the machine after one week, i.e., 18th July, ’09 and he had absolutely no idea as to what the problem was with the machine. We took it to be a case of bounded rationality and excused him on the condition that returns back to us. But, he seemed totally unperturbed by our plight.

Then after a series of unlimited phone calls the Karol Bagh branch finally agreed to send in their engineer on 22nd July, ’09. The person’s name was Dileep, who again came on 29th July, ’09 (only after we flooded their office with phone calls) we at 9.30 p.m. to change the timer, promising that he’ll come the next day. But he didn’t turn up and the problem still exists.

The entire situation has been a nightmare of rude shocks for a brand loyalist like me as we were being tossed around from one center to another and were given ‘n’ no. of phone numbers to contact. Now the condition has become so adverse that the people at your customer care department have stopped receiving our calls by switching off cells, busying cells or simply hanging the call in between on the pretext of waiting. The persons we were talking to were not too polite either. The entire list of the numbers and the people concerned is below:

1.) 45070209 Bunty/kiran (both on same no. )

2.) 9899207802 Pankaj

3.) 9250321705 Rahul

4.) 9211891564 Dileep

5.) 9313778756 Mihir

6.) 9711200594 Sanjay

7.) 9313778756 Kashyap

8.) 9350158592 Amit Anand Gurdeep Singh.(both on same no.)

9.) 9953479656 Monika

The nightmare does not end here; even the Chennai head office has so forth shown a total disinterest in looking into the matter. The only thing they do is to give us random phone numbers.

It’s really disappointing to see the falling standards of servicing in IFB. I hope you look into the matter and take the necessary actions required.

Failure to attend my complaint on or before 11/08, we are forced to lodge the complaint against your company in consumer forum and demand for payment of Rs 200/- per day from the date of my complaint wef 10/07 till the machine is repaired.

Further we demand of Rs 50’000/- for compensate of my family mental torturted

Thanking You.

Yours Sincerely,

Hawa Singh,

EG-134, first floor,

Inderpuri, New Delhi-110 012.

Company: IFB
Country: India

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