IFB Eashing machine, Senorita
No response from IFB

Our washing machine "Senorita Plus" is under annual maintenance contract (AMC) till 02/08.

Since december there is a problem of water leakage from the bottom of the machine.

The service mechanic from Global Enterprizes came and changed the gasket and charged us Rs. 750/= on 04/12.

The problem persisted and some one came on 02/03, changed the top hose by charging us Rs. 195.

The problem persisted and on 18/04, another mechanic came but at the time of his visit there was no leakage. It was on this day that the AMC was extended for another two years as per the advice from him.

But the problem persisted.

On 15/05 Another service mechanic (an unskilled person) came and changed the bottom hose charging us Rs. 125/=

But the problem persisted.

Finally sometime in june another mechanic came and found that the gasket of front door was torn and was fitted in wrong the wrong way. He asked us to pay for the new gasket or talk to Mr. Sharma of Global Enterprizes. Mr. Sharma assured of action in this regard.

Since then no mechanic has visited our place to see the machine. The machine continues to leak during running.

It is unfortunate that your company is unable to provide the maintenance despite us having a two year AMC.

For the last two weeks some one from Global enterprizes has been calling once in a week primising to send a mechanic but no body turns up.

Even after spending Rs. 750/= Rs. 125/= Rs. 195/= on parts and Rs. 2780 for Two year AMC, our washing machine is leaking.

The 24 hours customer care number 1860 425 5678 is not working. After one ring it hangs on.

I urge upon the IFB company manager to take this email seriousness and send some skilled personnel to repair the washing machine. Needless to say that we should not be asked to pay for the gasket which was spoiled due to the negligience of the service mechanic from Global enterprises.

I hope someone at IFB cares to take a note of our situation and act on urgent basis.

Bhupendra Tomar

16C, Annapurna Anushaktinagar

Mumbai 200094

tel: 022 25527629

Mobile 9869137868

Company: IFB Eashing machine, Senorita
Country: India

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