IFB Front Loading Fully Auto matic Washing Machine
Delay in Service and poor parts usage

I had lodged a compaint for my washing machine for which I have taken an 2 years AMC in July on 7th December but as per their promise of attending to complaint in 48 hours, no one turned up next almost 75 hours. Only after calling their office someone was kind enough to come and have a look and was benovolent enough to inform us that the bearing has gone bad (incidently the bearing was changed in the month of November'08). Even today after another 24 hours no-one has attended the call and the Agency taking care of AMC reassured me that they guarantee to get it changed in another 24 hours (how kind of them!!!). My complaint no. is 2513011 dated 07/11 11.45 a.m. Incidently I had complaint for the same machine vide complaint no. 2379191 on 03/11 15.08 hours and the complaint was attended to in 10 days in which they had changed the Drum & Bearings, in this I had lost 2 days earlier as the phone no. given to us was busy all the time on 1st & 2nd Nov.

Please guide me how to either get the machine repaired immediately or to get my AMC amount refunded without too much hassle.

Company: IFB Front Loading Fully Auto matic Washing Machine
Country: India

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