IFB Industries/washing machine
Defective product/deficiency in service

I bought an IFB washing machine Elite 5 KG on 15.9.2007 from Chellamani & Co. Chennai. Since then the machine was running at excessive noise while spinning. we made many complaints. each time technicians (within a period of 22 months more a dozen different technicians have attended) of franchisee will come clean sometimes de-scale and will declare 'the machine is ok now' . On 12.3.2009 the machine behaved violently making some breaking noise. fortunately we were at home and were able to switch off immediately. on complaint a technician (Mr. Sridhar) came. when he opened the front portion (for the first time inspite of repeated complaints) and found that a main screw/nut fastening the drum to the machine was missing. (THIS IS CLEARLY A MANUFACTURING DEFECT). Inspite of repeated complaints, the Co. (IFB) did not depute any official from their company eventhough they have an office in Chennai until 19.7.2009. Apart from supplying a defective machine they also indulged in deficiency in service by not rectifying/detecting the defect in time. When the packing was opened on 17.9.07 for installation, the technician (Karunamurthy) complained that a 'connector' was missing. we had to wait until 23.9.07 to get the machine installed which was bought on 15.9.09.

this is for your information and warning to other users.

Ramakrishnan

09841218578

Company: IFB Industries/washing machine
Country: India

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