IFB - MICROOVEN
Deficiency in Service

MY ABOVE MODEL MICRO OVEN WAS PURCHASED BY ME ON 4TH JANUARY FROM AN EXIBITION ORGANISED BY OUR COMPANY AT OUR PREMISES "APEEJAY HOUSE".

THE ABOVE MICRO OVEN WAS OUT OF ORDER AND A COMLAIN WAS LODGED TO THEIR CUTOMER SERVICES JUST BEFORE EXPIRY OF GUARANEE PERIOD ON 2ND / 3RD JANUARY. SERVICE ENGINEER WAS VISITED AND TOLD US THAT ONE OF THE PART HAS TO BE REPLACED AND IT COST RS. 1600/-. I SAID IT IS WITHIN GUARANTEE PERIOD AS SUCH COST WILL BE BORN BY THE IFB. THE SERVICE ENGINEER MR. GHOSH COULD NOT REPLACE THE DAMAGED PART AND MADE IT IN OPERATION ANYHOW AND SAID IT WILL NOT WORK FOR LONG TIME.

JUST AFTER TWO MONTHS .THE OVEN BECAME NON OPERATION POSITION. I LODGED MANY COMPALIN BUT THE COMPANY DID NOT RESPOND. MACHINE IN NON-OPERATIONAL POSITION SINCE LAST 2-3 MONTHS.

COMPANY SHOULD REPLACE THE FAULTY PART FREE OF COST AS THE MACHINE WAS IN WARRANTY PERIOD WHEN IT STOPPED WORKING.

Company: IFB - MICROOVEN
Country: India

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