IFB Micro-Oven
Poor Customer Support & Poor Quality Micro-oven

Dear Sir/Madam,

Subject: Bogus Service network with no support at all.

Dear Sir,

I bought an IFB microwave oven that stopped functioning well within warranty. IFB did not respond till the end of warranty; every time we complained, only to have a number, and to realize later that their support desk closed the ticket without even attending the problem, with a comment that the problem was resolved!! I have never seen such a fake service support for any product from any company I have so far.

I suggest everyone, who see this, not to buy any product from IFB, as they have nearly fake post-sales support.

The attitude of your support personnel towards a customer and my several complain to your helpdesk has forced me now to claim a refund on this microoven. I may not be able to compromise on anything less than a refund of the full purchase amount or replacement with a new micro-oven.

I expected a much higher level of service from a company like IFB, and I am quite disappointed. Because I do not want to spend any more time on this problem, I request you to resolve this issue within a week of receiving this letter by replacement with a new micro-oven. I will be informing my friends and family about this experience.

Please note that if I do not get my replacement with new micro-oven, I will be forced to approach you legally through consumer court.

Thanking you in advance,

FROM,

Sandip Chowdhury,

6/62 M.M. Feeder Road,

6 no. Bagan, Ariadaha,

Kolkata – 700 057

Ph No: 9830251356

Company: IFB Micro-Oven
Country: India

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