IFB MICROWAVE
POOR SERVICE

RESPECTED SIR,

I HAVE PURCHASED ONE OF YOUR EQUIPMENT THE DETAILS ARE AS GIVEN BELOW

1. MODEL / ITEM DESCRIPTION: MICROWAVE OVEN 25 SC2

2. DETAILS OF PURCHASE

(A) DATE : 25 APRIL

(B) SHOP: FRIDGE HOUSE, MG ROAD ERNAKULAM, COCHIN-11, KERALA, INDIA

(C) INVOICE: ES14180

EVEN THOUGHT HE ABOVE MENTIONED ITEM WAS PURCHASED ON 25 APR AND THE SAME WAS OPENED AND DEMONSTRATED BY AUTHORISED ATTENDANTS ON 13 MAY . IT IS PERTINENT TO MENTION THAT THE GOOD SERVICE PEOPLE OF YOUR ESTEEMED ORGANISATION HAS TAKEN 18 DAYS TO PROCES THE SAME.

ON 13 MAY AT AROUND 1200 HRS WHEN THE OVEN WAS UNPACKED, IT CAME TO NOTICE THAT THE BODY WAS DENTED, AND THE OVEN WAS NOT SEATING PROPERLY ON THE KITCHEN SLAB / TABLE ETC.WE ARE BEEN INFORMED BY YOUR STAFF THAT THE SERVICE ENGINEER WILLL RESOLVE THE PROBLEM BY 15 MAY. AFTER WAITING FOR SERVICE ENGINEER ON 15, 16.& 17 MAY . I WAS FORCED TO COMPLAINT TO THE THE IFB SERVICE CENTRE AT KADAVANTHARA, COCHIN 20, AFTER GIVING A COMPLAINT THEY ASSURED THAT THEY WILL SENT THE S.E ON NEXT WORKING DAY

THE SERVICE ENGINEER CAME ON 19 MAY AT AROUND 2000 HRS AND INSPECTED THE MACHINE, AND INFORMED THAT HE WILL POSSIBLY REPLACE BY 20 MAY. AND THE SAME HAS BEEN LYING UNUSED FOR THE LAST ONE MONTH

IN SPITE OF LODGING SEVERAL COMPLAINTS, COMPANY WAS UNABLE TO REPAIR THE MACHINE PROPERLY. ILL RESPONSE FROM THE SERVICE CENTRE TODAY. DID NOT SEND A SERVICE PERSONNEL ALTHOUGH COMMITED TO DO SO AT AND COMPELLING ME TO TAKE LEAVE FROM MY OFICE. NO ONE CARES FOR THE CUSTOMER. NO NUMBER OF THE HIGHER OFFICIALS ARE AVAILABLE ANYWHERE. DEMENDING IMMEDIATE REDRESSAL.

Company: IFB MICROWAVE
Country: India

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