IFB Neptune Dishwasher
IFB sells a lemon without guilt!

IFB sold us a lemon dishwasher. It has not functioned for about 75% of the time in the last two years. It is mostly disfunctional or under repair at one of the IFB service centers. It has been repaired numerous times and pretty much all the parts seem to have been touched during these repairs. The first problem occurred in a month or so. After that it has given us repeated problems. The dishwasher not only doesnt wash properly despite following the recommended procedures and use of IFB additives but the machine also leaks. The technicians dont seem to know what they are doing and often multiple visits are required to get the machine working again. Also, some of them leave it a worse state than before. Lastly they do not have the courtesy to come at a requested time or inform you once the machine has been repaired at their service center. You have to do all the chasing most of the time. The managers don't even know how to apologize for selling us a piece of junk and then not knowing how to get it serviced appropriately. This machine has caused us a lot of grief. Their jingo about a "million happy customers" seems like a cruel joke to me. Given the cost of the appliance (around Rs 28000!), I would have expected a more professional response from IFB for a machine that never worked, pretty much right from the beginning. For comparison, my last dishwasher, from GE worked straight for 17 years without a single problem. I would like IFB to replace our machine (I am convinced that this machine cannot be repaired such that it will function like an appliance should, definitely not by the IFB technicians!). If they had any shame or self respect, they would have done this a long time back.

Company: IFB Neptune Dishwasher
Country: India

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