IFB Senator
Annual maintainence contract

The machine has been puchased on my father's name MR UMARSHI HEMRAJ GALA. we had entered into an annual maintainence contract for 2 yrs and the same will expire on 13th april.we recd. a call ur company stating that the company was offering a 3yr annual maintainence contract for rs 3636. we signed the new contract and paid the amt. in cash to MR. JEETU THAKKAR who is working with DEEP ENTERPRISE 3 DATTA BHAVAN KRISHNAJI WAMAN CHITALE PATH, DADAR (W) MUMBAI - 400028. TEL NO: 24212168, 24371815. RECEIPT NO: STC NO. 967ON 19 january. today i.e the 25th of january MR NITIN AN EXECUTIVE FROM YOUR COMPANY INFORMED US ABOUT THE EXPIRY OF THE CONTRACT. WE SAID THAT WE HAD ALREADY GIVEN IT TO THE COMPANY. HE INFORMED US THAT DEEP ENTERPRISE HAS DIS ASSOCIATED ITSELF FROM IFB SINCE 1 YR. WE AS CUSTOMERS HAD NOT BEEN INTIMATED BY THE COMPANY ABOUT IT AS TOLD BY MR NITIN. IF THE COMPANY IS NOT ASSOCIATED WITH DEEP ENTERPRISE THEN HOW IS IT POSSIBLE FOR THEM TO KNOW THE DETAILS ABOUT THE MODEL, DATE OF EXPIRY, ETC. ALSO HOW ARE THEY WORKING ON BEHALF OF THE COMPANY. WE WANT AN ANSWER TO OUR COMPLAINT ALSO HELP US IN TAKING THE AMT BACK. WE ONLY WANT TO ENTER INTO A CONTRACT WITH YOUR COMPANY . PLEASE TAKE STRICT ACTION AGAINST SUCH LIARS. WASN'T T THE DUTY OF THE COMPANY TO INFORM ITS CUSTOMERS? MR NITIN SAID THAT HE HAD RECD. SIMILAR COMPLAINTS FROM OTHER CUSTOMERS TOO. IS IT TRUE THAT DEEP ENTERPRISE HAS THE COMPANY CONTRACT WITH IT?

Company: IFB Senator
Country: India

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