IFB Washing Machine 7KG Digital
IFB Washing Machine 2 Month Old Malfunctioning

My IFB 7 KG DIGITAL machine (Paid Rs. 29, 000) which is just 2 month old (purchased in Jul) is coming up with problems after problems with every operation/cycle malfunctioning. The machine’s censors, etc started malfunctioning within a month. The machine doesn't function without manually pressing the button even at any given cycle, whether it’s in hot/cold, short/long, cotton/synthetic/woolen and what not.

I complaint IFB customer service on the 13th of Aug and a technician visited and identified problem with sensor/switch that cuts the water level and needed to be, however, he added that the part is not available and cannot give me any date when it will be available and instead asked me to follow up with their customer service with a gentleman by the name of Mr. Barry (in Mumbai). That surely matched their high impact pre-sales pitch... I thought.

I called Mr. Barry on the 17th and he promised to get me the parts and repair done in 2 days. Today it’s over 2 weeks (Sep 1) and I have been calling repeatedly to get some help, however, continuously reminded something known as "total customer service failure, ineffective in dealing with any customers situation, and inconsistent in creating any memorable customer experience". And I am still waiting for a return phone call/email or visit to get me through this problem. How simple it can be?

I can't believe a reputed company like IFB could put their product in the market without proper quality check or service.

I am totally baffled with IFB's management, their service and wondering with so much competition and the consumer power to switch product with a flick of a switch how long IFB will sustain with such inconsistent communication. It's very surprising to realize that none of their corporate numbers or management can be accessible.

IN SHORT, IFB's SERVICE IS EXTREMELY POOR SO BE AWARE BEFORE YOU END UP WITH THEIR PRODUCTS.

Best regards

Company: IFB Washing Machine 7KG Digital
Country: India

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