IFB WASHING MACHINE
Service not being rendered despite constant calls to customer care

I own an ifb elite fully automatic wahsing machine since last 4 years which i purchased from SADANA ELECTRONICS, faizabad road, lucknow.u.p. it has broken down thrice in the last 6 months and every time it breaks own the people from IFB service center trouble us a lot and do not come for a lot of time, and eventually when they come they charge hefty amounts and change some spare parts which are very expensive.this time, my washing machine again broke down on 5th may.i called the customer care centre in lucknow on the same day and they assured me that their engineer would come within 24 hours but no body came. i again called the call center on 7th may, and then their engineer came on the 10th of may. even then no satisfactory service was provided and i was told that the washing machine would be repaired with minimum charges. then again no body came from the service center. i called them again and told them that i shall now have to complain to the consumer forum to which they said that i could do that and now the timer in my washing machine would be changed and it will cost me RS.3000 approx in spite of the fact that i have paid them around rs.3500 already in the last 3-4 months. i am really helpless as my wife has severe back problem and she cannot wash the clothes without the washing machine.

the concerned people from the service center whom i have dealt with are, MR. shahnawaz (the service engineer) and on call MR siddiqui.i request you to please help me as i am very disturbed.

Company: IFB WASHING MACHINE
Country: India

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