IFB WASHING MACHINE
AMC with Elite VERY POOR service

I had called on 26/9/09 with the complaint that water was coming out of my machine and then it stopped working. The technician Samir Khan came on 27/9/09 and said descaling was required - he used 3 packets switched on the machine and then said that when the cycle is over I can use the machine and he left after asking me to sign the form. He was in a hurry to leave and did not wait until the cycle was over and made me sign saying it is working.

After 1 hour I noticed the machine had again stopped working - I called him up and really had to request him to come back - he came and did something quickly and left and said he had switched off the water supply from the tap for descaling and had not put it on.

After he left assuring me it was ok now I put my laundry in after that and there was tremendous water leakage and my entire kitchen got flooded.

I kept trying the phone numbers of both Mr Wasim (Manager of the franchisee Elite enterprises with which I have a service contract and of Mr Samir Khan - the technician who came to my house and assured me the problem has been fixed) and both were not picking up their phones despite knowing the problem.

I finally managed to get through after a lot of trying and they have sent back the same man Samir along with Riyaz - now they are telling me that it is a problem with the inlet pipe.

Samir Khan had made me pay Rs 450 for 3 packets of descaling as he said this was definitely a descaling problem. Now Riyaz is telling me it is a problem with the inlet pipe and not with the descaling. Both the men Samir and Riyaz are extremely rude and Mr Wasim the manager at Elite is not even bothering to pick up his phone.

Very obviously IFB/Elite are sending people who do not know their jobs. I would like a refund for the unnecessary descaling. Samir made me sign the report saying everything is satisfactory as he had actually put off the water to the inlet pipe before leaving without telling me so their was no leakage If I do not receive a satisfactory answer and a refund for the descaling I will take this to the next level.

I am very disappointed in the service - I have signed a service contract until 26/6 and am very upset with the kind of service being provided by Elite - I urge you to look into the matter urgently and revert at the earliest as I have been put through tremendous difficulty and will take this to whatever level necessary.

Company: IFB WASHING MACHINE
Country: India

  <     >