Indane
Non delivery at customer's site

Dear Sir,

I am a 68 years old widow staying with my son at Perumbavoor, Cochin. Our house is located along the state highway (Alwaye- Munnar Road), only 5Km from the gas agency. The complaint is that the agency's van will pass through our road only 2 times in a month and I have to be there in front of my gate with my empty cylinder, waiting indefinitely to get a refill. They will not come and deliver the refill as done by other agencies. Several times I missed the vehicle by few minutes.

Please make arrangements for delivering the refill at my premises, since it is not always possible for me to wait for long durations due to poor health condition. All other Indane customers in our locality are having the same complaint, but they are afraid to complain, fearing of any adverse reaction from the agency people.

Please find a solution to this complaint.

Thanks & regards,

V. Sobhana,

Customer No. 1338753.

Distributor: Mar Basil Indane Home, Perumbavoor.

Company: Indane
Country: India

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