Indane Gas
Non delivery of gas cylinde

Consumer number: 42864

Name: P Saravanan

Complaint:

I am P Saravanan, Scientist, Central Leather Research Institute residing at F2 Kalaimani apartment, 23 Gangai nagar First cross street, Velachery, Chennai 600 042. I am one of the consumers of Indane gas having connection with Muthu Gas agency, Vijayanagaram, Velachery, Chennai. My wife had booked for gas cylinder refill on 23rd December. She was told by the personnel of the gas agency that cylinder will be delivered after 21 days from the date of last supply. On 11th December the last supply was made (Order number: 6839, receipt number: 6923 dated 11.12. time 13.48). According to the 21 day period requirement for refill, the supply would have been made on 1st or 2nd of January. When we called today (16th January) morning we were told that the last refill was made on 19th December which was incorrect. When we asked even if that is true the refill supply would have been made by 9th or 10th January. Then they replied that after 21 days of last refill plus 7 days they take for executing refill.

It is clear that the Muthu Gas Agency had failed to honor our request and further failed to fulfill their promise. Moreover they provide us with incorrect information such as date of last supply of cylinder etc. They were not consistent in indicating the likely date of supply. During our conversation, the today personnel at Muthu gas Agency replied irresponsibly and arrogantly. The personnel who attended our call refused to identify herself and suggested sarcastically to make compliant to Indane. This is a clear case of deficiency in service and causing hardship and anxiety to the customer.

I request you please look in to my complaint and make necessary action in this regard. I solicit you to provide me with the action taken in this regard. I hope suitable action would be taken to address the problem and prevent such deficiencies from happening in future. I expect you to take suitable action in 10 days so as not to force me from taking up this issue further.

P Saravanan

Company: Indane Gas
Country: India

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