Indane Gas
Cant get the gas cylinde

I have got an indane gas connection with Capital gas agency, medical college TRIVANDRUM.[no;13887].Me and my wife are working and hence nobody will be at home from 9am to4pm. My neighbours also will not be there during this time. I had booked a cylinder one month back. Even after 3weeks I didn't get the cylinder. When I called them they said they had come to our home and they returned since there was nobody at home. I explained my situation and they told me they will deliver the cylinder when the next batch arrives. After one week I again called them. The reply was that they had come two days back and returned and they had cancelled my booking. They didn't even show the courtesy of informing me before cancelling the booking. According to them it is my duty to be at home when they deliver the cylinder. They can't even tell when the cylinder will be delivered. That means I have to be there at my home throughout the month for getting the cylinder. I told them I will collect the cylinder directly from the godown. But they replied we can't collect cylinder directly from the godown and only home delivery is available. But when I searched the official web site of Indane I found out that we can collect the cylinder directly from the godown at a discount of Rs 8. I also noticed that so many people are getting cylinders from their office. I contacted the regional sales officer but the response was disappointing Please help me to get a solution for this problem. This kind of situation will only help them to deny the cylinder for the deserved and supply it to those in whom they have got some special interest.

Company: Indane Gas
Country: India

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