Indane Gas
Late delivery of refilled cylinde

November 26

Dear Sir/Madam

I am writing this to bring to your kind notice that the Vandana Enterprises, A-46, Ring Road Market, Rajouri Garden New Delhi, distributor of Indane Gas Refill Cylinder is not fulfilling the requirements of the consumers well in time and creating the bad image of the company. We are facing problems for the last six months when we refused to pay extra money demanded by the delivery boy and getting our refilled cylinders after so many reminders.

Last month, I made an LPG booking on 12th October for refilling cylinder and assured that the delivery will reach us within two three day. But after repeated phone calls, we got the delivery after twelve days i.e. on 24 October without any receipt. When we complained to the Agency that their delivery boy has not given us any receipt, the booking clerk rudely replied, “Aapko Parchi ka kya karna hai, cylinder to pahunch gaya na”. This month also I made the booking on 17th Novermber’09 (Booking No. 4281) and told that within 3-4 days the cylinder will reach us but till date we didn’t get the same. Let me mention that initially we opted for delivery of Cylinder on Saturdays and Sundays. But Sunday being holiday of the Agency, we requested them to change our preference to any day delivery. But till date neither they have considered our request for any day delivery nor they deliver the cylinder on Saturdays. From Monday I am regularly phoning to the agency, but booking clerk Mr. Juneja reply rudely and not giving any satisfactory answer when we will receive the cylinder. The general behaviour of the staff of the agency is very rude to the consumers.

I may mention here that, they have been distributing cylinders to the caterers, hotels etc. on high charges on regular basis causing shortage to the domestic consumers of the area.

No doubt, IOC is a World Class Energy Company known for caring and delighting the customers with innovative services across domestic and international markets. But due to the some greedy distributors like the above, ruining the brand image of the company in this globally competitive environment.

I need immediate positive action in this matter to resolve the gas shortage issue.

Regards,

Ms Bharti Sethi w/o Dr. Harish Sethi,

Consumer No.18018

4/217, 2nd Floor

Subhash Nagar

New Delhi

Mobile - 9810594217

Company: Indane Gas
Country: India

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