Indane Gas
Dealyed delivery and poor service

I am a LPG Indane customer with Jai Jawan Gas Agency, Dwarka sec:7, New Delhi and my consumer number is 44439.

Around 20 days back (on 12 Jan), I booked for a refill over the phone. The booking was confirmed, though without giving an order no. On checking for non-suppply on Jan 21, I was told that the earlier booking was not accepted since it fell short of the 21 days manadatory gap by a day or two (however, quite smartly this was not conveyed at the time when booking was made). Finally, on Jan 21, the booking was confirmed. However, around 12 days have passed since then and the delivery has not been made.

We have recently moved to Dwarka before which we were residing in Rohini. The situation there was much better as we never encoutered any major problems with gas supplies. However, Dwarka's Jai Jawan agency comes across as a very poor service provider. The contact numbers are consistently busy (we haven't been able to check on the status since last 10 days as the numbers are not reachable)

Interestingly, Indane cylnders are easily available in the open market at 150% higher prices. The hoarders and black marketeers seem to be making big money with the Jai Jawan agency turning deaf ears to customers' booking requests.

Company: Indane Gas
Country: India

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